At Lemon Appeal, we want your order to arrive safely and as smoothly as possible. Below you'll find information about our delivery destinations, shipping costs and estimated delivery times.
We currently deliver exclusively within the United Kingdom.
Delivery availability may vary depending on your postcode and the size or weight of your order.
Shipping costs are calculated based on the weight of your order and your delivery location.
We offer complimentary UK shipping on orders of £79 or more.
For orders below £79, the applicable shipping charge is calculated and clearly displayed at checkout before you complete your purchase.
Orders are normally prepared and dispatched within 3 business days after an order is placed.
Business days are Monday to Friday, excluding UK public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email.
We offer express delivery, with an estimated transit time of 1–3 business days after dispatch, depending on your delivery location.
Please note that delivery times comprise both order processing and courier transit time.
The total estimated delivery time is 4-6 business days from the date of your order.
Delivery estimates may be affected by public holidays, peak periods, adverse weather or circumstances beyond our reasonable control. Should we become aware of a significant delay, we will make reasonable efforts to inform you.
Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.
If you experience any difficulties tracking your delivery, please contact us at contact@lemonappeal.com.
If your order has not arrived within the expected delivery timeframe, or if it arrives damaged, please contact us at contact@lemonappeal.com so that we can investigate and arrange an appropriate resolution.
We remain responsible for your goods until they are delivered to you or a person you have nominated to receive them, in accordance with applicable UK consumer law.
Nothing in this policy affects your statutory consumer rights.
For information about returning an item, cancelling an order or requesting a refund, please refer to our Refund Policy.
For any questions about shipping or delivery, please contact:
Lemon Appeal Ltd
Email: contact@lemonappeal.com